Return & Exchange Policy
Experience Hassle-Free Returns within 14 Days
At SOHO COPENHAGEN, your satisfaction is our priority. That's why we offer a seamless return and exchange process for your convenience. Return any product within 14 days of receiving it. Get a full refund for the sunglasses, excluding the initial shipping fees.
Find detailed information about exchanges and returns on our Returns page.
14-Day Exchange Period
Enjoy a 14-day window to exchange your product hassle-free, starting form the day you receive the sunglasses.
Get a full refund for the product, excluding the initial shipping fees. Read on for more details.
Full Refund for Your Product
We ensure you receive a full refund for the product's cost, delivering peace of mind with every purchase.
Effortless Package Refusal
In addition to returns, you can also effortlessly refuse to accept the package, triggering an automatic return process.
Item Condition Guidelines
For a Complete Refund, Maintain Item Condition
To ensure you receive the full refund amount, adhere to these guidelines:
- The item should be in the same condition as when delivered.
- Maintain the original packaging and tags.
- Tags must remain unaltered and intact.
- The item should not show signs of wear.
Filing a Complaint
Your Rights under the Danish Sale of Goods Act
As per the Danish Sale of Goods Act, you have 24 months to file a complaint on a product. We cover return costs, the item's full amount, and the initial shipping fees paid during order placement.
At SOHO COPENHAGEN, fair treatment is paramount. We handle complaints diligently, ensuring customer satisfaction.
Transparent Pricing and Changes
Our Pricing Commitment and Occasional Adjustments
We take responsibility for pricing accuracy. All prices include taxes. Periodic price adjustments may occur as needed.
Sold Out & Discontinued Items
Reliable Delivery Timelines
We aim to deliver within 2-4 working days. Rest assured, SOHO COPENHAGEN takes ownership of sold-out and delayed items.
Efficient Postage & Shipping
Tailored Shipping Solutions
Our automated system ensures smooth shipping. Postage varies by product weight.
Convenient Payment Options
Accepted Payment Methods
At SOHO COPENHAGEN, we accept Visa, Visa Credit Card, Mastercard, Mobilepay, and Viabil.
Reliable Delivery through GLS
Swift and Secure Deliveries
All deliveries are sent via GLS. Typically, items arrive within 2-5 working days. Easily track your package with GLS scanning.
Exceptional Customer Service
Reach Out to Us
For any inquiries, contact us at info@sohocopenhagen.com.